Return & Exchange Policy

Eligibility:

• Returns must be initiated within 14 days of delivery.
• Items must be unworn, unwashed, and in original condition/packaging.
• Final Sale items (including clearance and deeply discounted products) are non-returnable.
  

Refund Method:

• Refunds are sent back to the original payment method once the return is received and approved.
• Refunds will be processed once items are received and inspected.

Return Shipping:

• Customers are responsible for return shipping costs.
• We recommend using a trackable shipping method to ensure safe delivery.
  

How to Start a Return:

1. Email us at returns@studio613.net within 14 days of delivery. Include your order number and the item(s) you’d like to return.
   
2. We’ll reply within 1–2 business days with return instructions and the shipping address.
   
3. Pack your item securely and ship it back. (Return shipping costs are the customer’s responsibility.)
   
4. Once received and inspected, we’ll issue your store credit within 3–5 business days.
   

Important Notes:

• Items must be unworn, unwashed, and in original condition/packaging.
  
• Final Sale items cannot be returned.
  

Shipping Policy

Processing Time:

• Orders are typically processed within 2 business days (excluding weekends and holidays).
  

Standard Shipping:

• We offer standard shipping via USPS.
  
• Delivery typically takes 5–7 business days once shipped.
  

Expedited Options:

• 2-Day and Overnight Shipping are available for an additional fee.
  

Order Tracking:

• Once your order ships, you’ll receive a confirmation email with a tracking number.
  

Frequently Asked Questions (FAQ)

Q: Do you accept refunds back to my original payment method?

A: No. We currently only offer store credit for returned items.

Q: Can I return a Final Sale item?

A: No. Final Sale items are not eligible for return, exchange, or store credit.

Q: How long does it take to receive my refund?

A: Once your return is received and inspected, refund is typically processed within 3–5 business days.

Q: Who pays for return shipping?

A: Customers are responsible for all return shipping costs.

Q: How long does it take to get my order?

A: Orders ship within 2 business days. Standard shipping usually takes 5–7 business days, depending on your location.

Q: Do you ship internationally?

A: At this time, we ship within the United States only.

Q: What if my package is lost or damaged during shipping?

A: Please contact us at support@studio613.net with your order number, and we’ll work with the carrier to resolve the issue.